Your payment is protected.
When you pay through Swaddl, your money doesn't go straight to anyone. We hold it safely and release it to your doula as your care happens, so you're never paying ahead into the unknown.
Held safely
Your payment sits with Swaddl, not handed over up front.
Released as you go
Your doula is paid for the care she's completed.
A human if needed
If something goes wrong, Mia helps make it right.
Where your money goes
When you sign your contract and pay, your payment is held by Swaddl. It is not immediately paid out to your doula. Think of Swaddl as the safe middle: we hold the funds so both you and your doula are protected.
Payments are processed securely through Stripe, the same infrastructure used by millions of businesses. Swaddl never sees or stores your full card details.
How it's released to your doula
Your doula is paid out for the shifts she's completed, on a regular weekly schedule. She isn't paid all at once, or before the care happens. Each week you approve her hours, or send them back to fix, before they count toward a payout, so what you pay for is what you receive.
You'll always be able to see your contract, your payments, and your upcoming care right inside Swaddl.
If something goes wrong
If a visit is missed, your doula isn't paid for it, and money for care that wasn't delivered can be refunded. If she can't make a visit, she'll work out a new time with you or send a backup she arranges herself.
If something about your care worries you, use Report a concern and it goes to Mia.
If you have benefits (like Carrot)
If your employer offers a benefit like Carrot, Maven, or Progyny, you pay for your care through Swaddl and we prepare a benefit-ready invoice so you can be reimbursed. We handle the formatting and the provider details that reimbursements usually trip on, so the money comes back to you as smoothly as possible.
A few common questions
Do I pay everything up front?
You pay through Swaddl when you sign, but that money is held by us and released to your doula as she completes your care. It isn't paid out to her all at once.
What happens if my doula can't make a shift?
If a visit is missed, your doula isn't paid for it, and money for care that wasn't delivered can be refunded. If she can't make a visit, she'll work out a new time with you or send a backup she arranges herself.
Is my card information safe?
Yes. Payments run through Stripe, and Swaddl never sees or stores your full card number.
Questions about a payment?
Email mia@swaddl.co. A real person reads every message and will walk you through it.